Return & Refund Policy
Last Updated: August 19, 2026
1. Damaged or Defective Deliveries
Your satisfaction is paramount. Due to the delicate nature of glass candles and resin art, if your package arrives damaged or defective in transit, please contact us within 24 hours of delivery with an unboxing photo or video. For delivery timelines and tracking details, please visit our Shipping & Delivery Policy.
2. Replacement & Exchange Process
Once a damaged item is reported and verified by our support team, we will promptly arrange a free replacement shipment. If the exact product variant is out of stock, you may choose an store credit or a full refund.
3. Refund Processing Timelines
Approved refunds will be processed directly to your original payment method via Razorpay within 5–7 business days.
4. Non-Returnable Items
Custom-engraved resin art or personalized items cannot be returned unless damaged during shipment.
